Personal Information the App CollectsWhen you install the App, we are automatically able to access certain types of information from your Shopify account:
Your shop name and shop contact email, this is only used for support and emergency contact purpose.
Orders data including Order ID, Order creation date, Order tags, Product ID, quantity for the products, Product tags, Order fulfillment status and Order shipping address which contains customers data.
Customers data including name, email, phone and address, which are used for the order shipping detail, this is only used for the app to function.
Order Information the App CollectsFor all of the app functions, the app collects information from the order, including the product ID, product name, product tags, variant ID, order ID,order tags, order shipping method, order creation date and fulfillments created for the order.
From the information above, only the order ID are stored in the app database, for the app to verify if an order has updated shipping address sucessfully, no other data from the order is stored in the app database.
Customer Information the App CollectsThe app collects the order's customer information, including customer name, customer phone, customer email and customer shipping address.
These customer information is used to populate the edit address form with the customer name, email, phone and shipping address, to show the current shipping address and contact method being used for the order in the edit shipping address form.
These customer information (name, email, phone and shipping address) is never stored in the app database, the app will request these information from Shopify every time a customer visit the order status / thank you page (that has the edit shipping address form), and when the customer clicks "Update shipping address".
These customer information are only kept in ephemeral Random Access Memory (RAM) during access, and is immediately discarded after the customer information is displayed successfully on the order status page, or after the shipping address of an order has successfully updated.
Data Retention PeriodFor customer data (customer name, phone, email, shipping address), the app will request the customer data from Shopify when the app is loaded on the order status page, and also when the app receive the new shipping address input from customer.
When the app is loaded on the order status page, the app will request the customer data from Shopify, and the customer data is used to display on the edit shipping address form, and the customer data will be discarded immediately right after the customer information is displayed successfully on the edit shipping address form in the order status page. (Retention period should be less than 5 seconds since being accessed)
When customer update their shipping address using the app's edit shipping address form on the order status page, the app will receive the new shipping address and contact method, the app will also request existing shipping address used for the order from Shopify, to fill in the field that was disabled for editing (eg: some merchant might configure the app to disallow country / zip code editing). After that shipping address is updated successfully, the customer data will be discarded immediately. (Retention period should be less than 10 seconds since being accessed)
Customer data is never stored in the app database
For the store data (store name and store contact email), the data is stored in database until the user uninstalls the app.
Data SecurityWe use HTTPS / TLS 1.3 (AES_128_GCM_SHA256) to encrypt the data in transit for the app, no customer data is ever stored in the database. The database only store the following data : your shop name, your shop contact email, and Order ID for the order that was updated.
ChangesWe may update this data protection agreement from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact UsFor more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
Level 30, No.1, Jalan Pinang, 50450 Kuala Lumpur